Text (formerly LiveChat)
Website live chat where AI answers first and your team takes over, with a shared inbox and Shopify selling. From $19/user/month billed yearly.
Text (formerly LiveChat) puts live chat on your website with AI Agents that answer questions, resolve chats and hand over to your team when needed. A shared inbox and ticketing keep chat and email together, and Shopify stores can sell inside the chat. Plans start at $19/user/month billed yearly, with a 14-day trial.
From $19 per user/month billed annually ($25 monthly)
Some links are affiliate links: we may earn a commission at no extra cost to you. It never affects our verdicts.
Reviewed · Facts checked · Customer Support
Good fit if
- Small teams and online stores that want website chat with an AI first line of support and a shared inbox.
Skip if
- You only want an AI chatbot trained on your docs with no human chat or ticketing. Pick Chatbase instead. Also skip if you have a large team that rarely chats, since pricing is per seat.
Watch-outs
Essential is $19 per user each month when billed yearly ($25 monthly). There is no free plan after the 14-day trial, and 50 extra AI resolutions cost $49.50.
Source: text.com/pricing · checked
At a glance
Price
From $19 per user/month billed annually ($25 monthly)
Source: text.com/pricing · checked
Free plan
No
Source: text.com/pricing · checked
Free trial
Yes · 14 days, no card
Source: text.com/pricing · checked
Key integrations
- MCP server
- Shopify
- WooCommerce
- WordPress
- Messenger
Show all
- Mailchimp
Source: livechat.com/marketplace · checked
Works with Text (formerly LiveChat)
Attio: Keep customer and deal records in Attio while Text handles the website conversations that start them.
Cal.com: Share a Cal.com booking link in chat when a visitor wants a demo or call.
Testimonial: Collect reviews from customers your team helped in chat and show them on your site.
Pricing
| Plan | Monthly | Annual | What's included |
|---|---|---|---|
| Essentialper user/month | Monthly$25 | Annual$19 | What's included1 AI agent, 10 AI resolutions a month, a shared inbox and Shopify selling. |
| Growthper user/month | Monthly$99 | Annual$79 | What's included10 AI agents, 200 AI resolutions a month, 400 live visitors and unlimited history. |
| Enterprise | MonthlyCustom | Annual— | What's includedSOC 2, SSO, audit logs and SLAs. |
Pricing checked on · Text (formerly LiveChat) pricing page
Trust & security
SOC 2 Type II · Enterprise plan
Source: text.com/pricing · checked
AI & integrations
Official MCP server · Hosted remote server; OAuth or Bearer token
Server URL:
https://mcp.text.com/Source: text.com/features/mcp · checked
Public API · OAuth 2.1; 10k calls on Essential, 20k on Growth · API docs
Sources: platform.text.com/docs/getting-started, text.com/pricing · checked
Some links are affiliate links: we may earn a commission at no extra cost to you. It never affects our verdicts.
Ready to try Text (formerly LiveChat)?
Website live chat where AI answers first and your team takes over, with a shared inbox and Shopify selling. From $19/user/month billed yearly.
Some links are affiliate links: we may earn a commission at no extra cost to you. It never affects our verdicts.
Alternatives to Text (formerly LiveChat)
Chatbase: Chatbase answers from your docs. Text adds human live chat, ticketing and Shopify selling.